About Us

Resume Writers

Terms and Conditions

Last Updated: 08.09.2023.

These Terms and Conditions (“Terms”) govern your use of the The Trustee for IFAPS Unit Trust trading as Harmont Resume ABN: 99 120 195 488 website which is available at www.harmontau.com.au (“Site”) and use the of resume writing services (“Services”) provided by Harmont Resume (“we”, “us”, “our”). 

1. Acceptance of Terms

By accessing or using our Site and Services, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy. If you do not agree with any provision of these Terms, you should discontinue the use of our Site and Services immediately.

2. Modifications to the Service

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension, or discontinuance of the Service. 

3. General Conditions

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

4. Our Services

We offer professional resume writing and cover letter services designed to help job seekers present their qualifications effectively to potential employers. We have three levels of resume writing services: Early Career, Professional, and High Flyer, each tailored to specific work experience levels.

5. Reliance on Information

  1. The information provided on our Site, including articles, blog posts, and other content related to resume writing, are intended for general informational purposes only. While we strive to provide accurate and up-to-date information, we cannot guarantee the completeness, accuracy, or relevance of the content.
  1. The resume writing information offered on our website should not be considered as professional advice or a substitute for personalised career counselling or resume writing services. Each individual’s circumstances and job-seeking requirements are unique, and the success of job applications may vary depending on various factors beyond the scope of the information provided on our Site.
  1. Any reliance on the information provided on our Site is done at your own risk, and we shall not be held liable for any outcomes resulting from such reliance.
  1. For personalised and professional resume writing services, we invite you to explore our comprehensive service packages tailored to your work experience level. Our experienced resume writers are dedicated to creating modern, clean, and original resumes designed to target your industry sector effectively.

6. Results and Outcomes

While we strive to create high-quality resumes, we do not guarantee specific job-related outcomes, such as obtaining interviews or job offers. The success of job applications depends on various factors beyond our control.

7. Order Placement and Payment

7.1 Order Placement

To engage our services, you must place an order through our Site or by contacting us on 1300 069 956. By placing an order, you confirm that all information provided is accurate, complete, and current.

7.2 User-Provided Content

When using our services, you may be required to submit personal and professional information, including but not limited to your work history, education, and contact details. By submitting content, you warrant that you have the right to share this information and that it is accurate and complete.

7.3 Responsibility for Content

You are solely responsible for the content you submit through the Site or our Services. We are not responsible for any errors, omissions, or inaccuracies in the content provided by you.

7.4 Payment

We accept the following payment methods:

Credit card



7.5 Currency 

All payments are in Australian Dollars (AUD) and include Goods and Services Tax (GST) and payment is due at the time of order placement.

8. Resume Writing Process

8.1 Assigned Writer

Upon order placement, you will be assigned a professional resume writer with experience in their industry. The writer will contact you within one business day to discuss your specific requirements.

8.2 Customer Cooperation

  1. You are required to cooperate with your assigned writer by providing accurate and comprehensive information relevant to the resume writing process. Failure to do so may affect the quality and delivery of the service. Customer Obligations
  2. You agree to provide accurate and truthful information during the resume writing process. You also confirm that you own or have the right to use any content provided to us for the creation of your resume.

8.3 Delivery

Completed resumes will be delivered to the provided email address within three business days, in both PDF and editable Word formats.

8.4 Free Edits

We offer free edits within 21 days after the resume’s delivery. You can request edits by contacting your assigned writer and providing clear instructions. 

9. Refunds

9.1 Before Writing Begins

If you decide to cancel the Service before the writing process begins, you may be eligible for a partial refund. The refund amount will depend on the administrative costs incurred up to that point and any non-refundable fees, if applicable.

9.2 During the Writing Process

Once the writing process has commenced, a partial refund may still be available, but we will take into account the work already performed by our resume writers. The exact refund amount will be determined on a case-by-case basis, considering the stage of completion and the time invested in the writing process.

9.3 After Delivery

After the completion and delivery of your resume, no refunds will be provided. During the 21-day free edits period, you will have the opportunity to request revisions to the resume to ensure your satisfaction. No refunds will be provided during this period, as the focus is on addressing any issues and making necessary adjustments to meet your requirements.

Nothing in these Terms shall limit or affect the rights and remedies available to you under the Australian Consumer Law (ACL).

10. Disclaimer 

While we strive to deliver exceptional services, it is essential to understand that the success of job applications, including obtaining interviews, depends on various factors beyond our control. As such, we provide the following disclaimer:

10.1 Individual Outcomes

The success of getting interviews or job offers cannot be guaranteed for every customer, as it depends on the job market conditions, the specific job seeker’s qualifications, experience, and the competitive nature of the industry.

10.2 Customer Effort

The effectiveness of our resume and cover letter services also depends on the customer’s active participation in providing accurate and complete information during the consultation process.

10.3 Job Market Changes

Job market conditions can fluctuate, and demand for specific roles may vary over time. Our services are designed to optimize your resume for the best chances of success, but we cannot predict or control changes in the job market.

10.4 Customer Responsibility

While we offer free edits within 21 days after delivery to ensure customer satisfaction, it is the responsibility of the customer to provide feedback and promptly request any necessary revisions.

10.5 Third-Party Interactions

We do not control interactions or decisions made by third parties, such as potential employers or recruiters, which may affect the outcome of job applications.

11. Confidentiality 

11.1 Definition of Confidential Information

“Confidential Information” shall include all non-public information and materials disclosed by either party to the other, whether in writing, orally, electronically, or in any other form, that is marked as confidential or that should be reasonably understood as confidential based on the nature of the information and the circumstances of disclosure.

11.2 Protection of Confidential Information

We agree to maintain the strict confidentiality of all Confidential Information received from you. We will not disclose, disseminate, reproduce, or use any Confidential Information for any purpose other than as necessary to fulfill the resume writing services provided to you.

11.3 Non-Disclosure to Third Parties

We do not disclose your Confidential Information to any third party without your prior written consent, except to third parties directly involved in the provision of the resume writing services and bound by similar confidentiality obligations.

11.4 Standard of Care

We will exercise a reasonable standard of care in protecting your Confidential Information, taking measures to prevent unauthorised access, use, or disclosure.

11.5 Obligations for the Customer

You agree to maintain the strict confidentiality of any Confidential Information received from the Company and shall not disclose, disseminate, reproduce, or use such Confidential Information for any purpose other than as permitted by these Terms and Conditions.

11.6 Exceptions

The obligations of confidentiality shall not apply to information that:

  1. Was already known to the receiving party at the time of disclosure, as evidenced by written records;
  2. Becomes publicly available through no fault of the receiving party;
  3. Is independently developed by the receiving party without reference to the disclosing party’s Confidential Information; or
  4. Is required to be disclosed by law or regulation, provided that the receiving party provides prompt notice to the disclosing party to enable them to seek appropriate protective measures.

11.7 Return or Destruction of Confidential Information

Upon request or termination of the resume writing services, the receiving party shall promptly return or, at the disclosing party’s option, destroy all copies of the Confidential Information in its possession or control, and certify such return or destruction in writing.

11.8 Duration of Confidentiality Obligations

The obligations of confidentiality under this Clause shall continue for a period of 2 year from the date of disclosure of each specific piece of Confidential Information or until such time as the information becomes publicly available through no fault of the parties.

12. Intellectual Property

Unless otherwise indicated, we own or licence all rights, title, and interest (including intellectual property rights) in our Site and all content, materials, and resources provided on our Site and through our Services, including but not limited to text, graphics, images, logos and trademarks. You use of our Site and access to any Content does not grant or transfer to you any rights, title, or interest in relation to our Site or the Content. You may view this Site and its Contents for personal and non-commercial use only and subject to the Copyright Act 1968 (Cth) you must not copy or use, in whole or in part, any Content; reproduce, retransmit, distribute, disseminate, sell, publish, broadcast, or circulate any Content to any third party, or breach any intellectual property rights connected with our Site or the Content, including (without limitation) altering or modifying any of the Content, causing any of the Content to be framed or embedded in another website or platform, or creating derivative works from the Content. Unauthorised use of any Content from this Site may violate copyright, trademark, and other applicable laws.

13. Termination

13.1 Termination by us

13.2 Termination for Convenience

We may, at our sole discretion, terminate the provision of Services to you at any time and for any reason, with or without cause, by providing written notice of termination to you. In the event of termination for convenience, you shall be entitled to a refund for any Service that has not been completed.

13.3 Termination for Cause

We may terminate the provision of Services to you immediately and without prior notice if you are found to be in material breach of these Terms, including but not limited to violations of Sections 11, 12, and 17. We may terminate the Services immediately for cause if you fail to provide accurate and necessary information for the completion of the resume or engage in abusive or disrespectful behaviour towards our staff.

13.4 Termination by you

13.5 Termination for Convenience

You may terminate the Services for convenience at any time by providing written notice of termination to us. In the event of termination for convenience, you will no longer be entitled to the completion or delivery of the resume or any other materials in progress, and we will have no further obligation to provide the remaining services. Any refund that may be granted will be at our sole discretion, based on a pro rata basis and depend on the circumstances.

13.6 Effect of Termination

13.7 Upon termination for cause, you will not be entitled to any refund or reimbursement for the paid services. Upon termination, regardless of the reason, all intellectual property rights in the resumes, cover letters, and other materials created by us shall remain our exclusive property until full payment is received.

14. Accuracy, Completeness and Timeliness of Information

We are not responsible if information made available on this Site is not accurate, complete, or current. The material on this Site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Any reliance on the material on this site is at your own risk. 

15. Third Party Tools

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.  You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations, or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of optional tools offered through the Site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). 
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms.

16. Third-Party Links

Certain content, products, and services available via our Site may include materials from third parties. Third-party links on this Site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party. 

17. Prohibited Conduct

You must not do or attempt to do anything: that is unlawful; prohibited by any laws applicable to our Site; which we would consider inappropriate; or which might bring us or our Site into disrepute, including (without limitation):

  1. Anything that would constitute a breach of an individual’s privacy (including uploading private or personal information without an individual’s consent) or any other legal rights;
  2. Using our Site to defame, harass, threaten, menace or offend any person;
  3. Interfering with any user using our Site;
  4. Tampering with or modifying our Site, knowingly transmitting viruses or other disabling features, or damaging or interfering with our Site, including (without limitation) using trojan horses, viruses or piracy or programming routines that may damage or interfere with our Site;
  5. Using our Site to send unsolicited email messages; or
  6. Facilitating or assisting a third party to do any of the above acts.

18. Discontinuance

We may, at any time and without notice to you, discontinue our Site, in whole or in part.  We may also exclude any person from using our Site, at any time and at our sole discretion. We are not responsible for any liability you may suffer arising from or in connection with any such discontinuance or exclusion.

19. Warranties and Disclaimers

  1. We do not guarantee, represent, or warrant that your use of our Site will be uninterrupted, timely, secure, or error-free. You agree that from time to time our Site may be unavailable or we may cancel the Site at any time, without notice to you. You expressly agree that your use of, or inability to use, the Site is at your sole risk. The Site and all products and services delivered to you through the Site are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. 
  1. We do not guarantee that any files available for downloading from the platform will be completely free from viruses or other harmful computer code.

20. Limitation of Liability for use of the Site

To the maximum extent permitted by law, Harmont, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors are not liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of the Site, or for any other claim related in any way to your use of the Site or any product or service, including, but not limited to, any errors or omissions in any Content, or any loss or damage of any kind incurred as a result of the use of the Site or any content posted, transmitted, or otherwise made available via the Site, even if advised of their possibility. 

21. Indemnification

You agree to indemnify, defend, and hold harmless Harmont and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including legal fees, made by any third-party due to or arising out of your breach of these Terms or your violation of any law or the rights of a third-party. 

22. Severability

If a provision of these Terms is held to be void, invalid, illegal, or unenforceable, that provision must be read down as narrowly as necessary to allow it to be valid or enforceable. If it is not possible to read down a provision (in whole or in part), that provision (or that part of that provision) is severed from these Terms without affecting the validity or enforceability of the remainder of that provision or other provisions in these Terms.

23. No Waiver

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. 

24. Interpretation

The headings used in this Agreement are included for convenience only and will not limit or otherwise affect these Terms.

25. Entire Agreement

These Terms and any policies or operating rules posted by us on this Site or in respect to our Services constitutes the entire agreement and understanding between you and us and govern your use of the Site and our Services, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). 

26. Governing Law

Your use of our Site or our Services are governed by the laws of Queensland Australia. You irrevocably and unconditionally submit to the exclusive jurisdiction of the courts operating in Queensland Australia and any courts entitled to hear appeals from those courts and waive any right to object to proceedings being brought in those courts. 

Our Site may be accessed throughout Australia and internationally. We make no representation that our Site complies with the laws (including intellectual property laws) of any country outside Australia. If You access our Site from outside of Australia, you do so at your own risk and are responsible for complying with the laws of the jurisdiction where you access our Site.

27. Contact

Any questions or complaints relating to these Terms, or our Services should be directed to our owner/director by emailing info@harmontau.com.au.